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Frequently Asked Questions
BEAUTY AND HOLISTIC TREATMENTS:
HOW IN ADVANCE DO I NEED TO BOOK TREATMENTS WITH YOU?
Ideally it is best to book in advance to avoid any disappointments and to get the treatment time and day that you want. I usually recommend a couple of days in advance or a week in advance depending on the treatments and if its a pamper party or treatment package. My evenings do get very booked up very fast, so if you would like to book an evening appointment then please contact me at laest 2 or 3 weeks before the date that you would like to book, to avoid disappointment. But on some occasions I can take bookings a day in-advance.
WHAT TIMES ARE YOU AVAILABLE?
I am available to do treatments 6 days a week Tuesday to Saturday from 10.00am up until 9.30pm on a week night, (depending if its a pamper party which can sometimes go onto 10.30pm) and Saturdays 11.00am - 5.30pm. But if you need to book an earlier appointment before 10.00am weekdays or 11.00am on a Saturday please state this when booking as I can sometimes be flexible with the time, depending on my schedule.
WHAT IF I NEED TO CANCIL MY APPOINTMENT WITH YOU?
I do have a 24 Hour cancilation policy on all treatments and services that i offer. If you cant make your appointment please call me at least 24 hours before your appointment time, to avoid the 50% charge. If canciled on the day of the appointment I will need to charge the full price of the treatment.
ARE THERE ANY CONTRA-INDICATIONS TO ANY OF THE TREATMENTS YOU PROVIDE?
Yes with a few of the treatments I provide there are contra-indications.
With Massage It is if you have High or low blood pressure, Epilepsy, Diabetes, Recent surgery or operations (within the 1st 3-4 months),Heart conditions, Pace maker, Skin disorders, Pregnancy, Varicose Veins and any circulatory problems.
Hot Stone Massage Is the same as the massage contra-indications above including Asthma, cardiovascular conditions, Osteoporosis, acute rheumatism and any loss of skin sensation to heat and coldness.
Facials Are any skin disorders, recent operations, recent scar tissue within 3 -4 months, loss of skin sensation and warts.
Manicures and pedicures are varicose, warts, circulatory problems, varicose veins, Diabetes, Epilepsy and skin infections and disorders.
Waxing and Eye Lash Tinting, any skin infections, eye infections, open cuts and abrasions and recent operations.
Indian head massage and Aromatherapy head massage- Osteoporosis, recent accidents, like whiplash or head injury, recent operations, cuts and abrasions, chronic fatigue, Epilepsy, Psoriasis, High or low blood pressure, Circulatory disorders, undergoing any medical treatments or taking any medication.
Hopi Ear Candling Treatment- Are Perforated ear drum, (or if a perforation has healed in the last 3 months), Grommet, allergic to any of the candles ingredients, under any medical supervision, has a fever, Epilepsy, and pregnancy in the first trimester (12 weeks).
WHAT ARE CONTRA-INDICATIONS?
They are conditions that certain people can suffer from that can prevent them from having treatments, as certain oils or techniques can sometimes worsen or disrupt medication and healing of any infections and recent operations.
So if you feel that you have any concerns with this then please inform me when booking a treatment with me.
WHAT DO I NEED FOR MY TREATMENT?
It all depends on the treatment, if its a pedicure I always recommend that you bring some open toe shoes with you to wear after the treatment to prevent colour from smudging in closed in shoes.
Other treatments don't really need anything as I have everything in my treatment room for you. But if its a home visit I will bring along my own towels. For manicures I just need a table with two chairs to do the treatment. Same with pamper parties but I will provide the towels if needed.
WHERE CAN I PARK?
If you are coming to my treatment room for treatments there are two main car parks that are within easy walking distance. The Waitrose car park is about 10 mins walk away and is a pay and display car park and within the Henley town centre and the closest to my treatment room. Or you can park outside my treatment room as I have parking available. Just 2mins drive from the Town Centre. Please ask me this when booking and I can give you directions.
PAYMENT METHODS?
I only except either cheque or cash for treatments, Pamper parties and Life Coaching sessions and courses.
WHAT PRODUCTS DO YOU USE?
I use Elemis products, Creative nail hand and foot products, 100% certified natural Organic range called Green People who are made in the uk. Plus Boiasum ear candles for Hopi ear candling.
CAN I BOOK A COURSE?
Yes you can. I do recommend courses for massage, facials to help to maintain and have regular treatments. I recommend that you do a course of 6 massages or facials of your choice and they can be weekly or every fortnight to get the best results, plus with a course you are more likely to stick with it as it gets you into a routine of having treatments and to book in-advance. Its there in your diary and you can plan your day around your treatment. Plus when you book a course of 6 with me you get the first treatment free....
LIFE COACHING QUESTIONS:
WHAT DO I NEED FOR A SESSION?
I recommend that you have some paper and a good pen. To wear comfortable clothing, to sit somewhere you feel comfortable for an hour, plus somewhere where you feel you wont be disturbed during your session, like from family, friends, TV, and any other distractions.
WILL IT INVOLVE A LOT OF WORK AND WRITING?
With anything in life there is always some work that needs to be put into it to get what you want out of the situation. There will be some writing and some action steps to do after the session which is all part of the techniques to get to where you want to be. All the exercises are fun and enjoyable and will help give you new insights and clarity into what you want out of life and will re-evaluate situations that have brought you to junctions in your life.
I always request that my clients take full responsibility of themselves and their lives and to put in 110% into the experience and to put in what they want to get out of it.
If you have any further questions please don't hesitate to contact me on 07738154907 or email me at kellyw2k@yahoo.com |
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